At Our Lady and Co., your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy to ensure a smooth process.

Returns

We accept returns on eligible items within 30 days of the purchase date. To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging, with all tags and labels attached.
  • A valid proof of purchase (e.g., order confirmation or receipt) must be provided.

Non-Returnable Items
Certain items are exempt from being returned, including:

  • Sale or clearance items (marked as final sale).
  • Gift cards.
  • Personal care or hygiene items (e.g., cosmetics, skincare) for health and safety reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days.

Please note:

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • If you paid using a gift card, the refund will be issued as store credit.

Exchanges

We offer exchanges for eligible items if they are defective, damaged, or if you need a different size/color. Exchanges are subject to product availability.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact our Customer Support Team at [support@ourladyandco.com] or call us at to request a return authorization.
  2. Provide your order number and details about the item you wish to return or exchange.
  3. Once your return is approved, we will send you instructions on how and where to send your item.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card provider; processing times may vary.
  2. Contact us at [support@ourladyandco.com], and we’ll be happy to assist further.

Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns, please don’t hesitate to reach out. We’re here to ensure you have the best possible shopping experience with Our Lady and Co.